When you toss a pebble into a pond,
at the point of contact you cause a change;
a change that ripples out in all directions.
And these waves of change are felt
by whatever else they happen to touch. 
This simple image symbolizes both
the vision and responsibility of who we are. 
 
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2005 Report Card on Client Satisfaction
 
The data for this Report Card were obtained from a survey conducted over a 20 month period from December 2003 through May 2005 by Herbert & Louis, LLC, an independent research and evaluation company. The survey consisted of statements designed to measure the degree of client satisfaction. A total of 1038 clients were asked to indicate the level to which they agreed or disagreed with these statements at the time they were discharged from all ChangePoint treatment programs. On average, 90.5% of the clients expressed satisfaction with the program, while 5.92% were neutral and 3.6% indicated dissatisfaction. The consistently high level of client satisfaction, especially in educational value and counselor performance, is made possible through the valuable input derived through our client survey process. (Please see client satisfaction surveys for 2002 and 2004.) Our goal is to continually improve the quality of our program in order to provide the most Effective Treatment and Responsive Service for all of our clients and referral sources.
 
% Strongly Agree
% Agree
% Not Sure
% Disagree
% Strongly Disagree
EDUCATIONAL VALUE OF PROGRAM
Learned about alcohol and drugs
60.3
35.9
1.5
1.7
.06
Learned about DUII laws
45.5
40.9
7.5
4.5
1.5
Learned about substance abuse and the family
50.8
41.7
4.3
2.1
1.1
Learned about health improvement and managing stress
40.8
47.6
8.0
2.3
1.3
Learned about managing high risk situations and relapse prevention skills
50.3
40.6
6.0
1.8
1.3
RATING OF PROGRAM ELEMENTS
Participated in setting goals and understood treatment plan
39.0
54.5
3.9
1.8
0.9
Group discussions worthwhile
57.4
35.6
4.2
1.3
1.5
Listening to other clients worthwhile
62.5
33.0
2.8
1.1
0.6
Self-assessment 1 worthwhile
39.2
45.7
9.8
3.9
1.5
Self-assessment 2 worthwhile
38.8
45.8
9.5
4.2
1.7
Personal aftercare plan worthwhile
45.4
41.2
8.5
2.9
2.0
Group exercises worthwhile
41.4
42.1
12.3
2.7
1.6
Videos worthwhile
34.6
35.9
16.6
7.3
5.7
COUNSELOR PERFORMANCE
Made me feel supported and respected
68.6
28.2
2.6
0.2
0.4
Led groups effectively and respected differing opinions
68.0
29.3
1.9
0.4
0.5
Demonstrated understanding of information presented
69.3
29.5
0.9
0.0
0.3
Demonstrated knowledge of community resources
61.9
33.8
3.6
0.3
0.3
Respected needs of group and cultural values of members
73.3
24.7
1.5
0.1
0.4
Controlled unhealthy and inappropriate behavior of group members
54.1
34.8
5.0
1.7
4.4
CLIENT SATISFACTION
Would recommend ChangePoint to family member or friend with similar problems
56.2
34.0
6.4
1.7
1.7
Would return to ChangePoint if required future help
56.5
31.8
7.5
2.3
2.0
     
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