When you toss a pebble into a pond,
at the point of contact you cause a change;
a change that ripples out in all directions.
And these waves of change are felt
by whatever else they happen to touch. 
This simple image symbolizes both
the vision and responsibility of who we are. 
 
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2004 Report Card on Client Satisfaction
 
The data for this Report Card were obtained from a survey conducted between January 2001 and November 2003 by Herbert & Louis, LLC, an independent research and evaluation company. The survey consisted of statements designed to measure the degree of client satisfaction. A total of 1495 clients were asked to indicate the level to which they agreed or disagreed with these statements at the time they were discharged from all ChangePoint treatment programs. On average, 85.2 of clients expressed satisfaction with the program, while 7.2% were neutral, and 3.7% indicated dissatisfaction. Although clients expressed a high level of overall satisfaction, especially with educational value and counselor performance, valuable input for improving the program was received from all clients completing the survey.
 
% Strongly Agree
% Agree
% Not Sure
% Disagree
% Strongly Disagree
EDUCATIONAL VALUE OF PROGRAM
Learned about alcohol and drugs
56.9
39.4
2.5
0.9
0.3
Learned about DUII laws
41.7
42.3
10.1
4.8
1.2
Learned about substance abuse and the family
49.7
43.6
4.6
1.7
0.3
Learned about health improvement and managing stress
41.3
47.4
8.0
2.7
0.5
Learned about managing high risk situations and relapse prevention skills
49.3
43.0
5.1
2.1
0.6
RATING OF PROGRAM ELEMENTS
Participated in setting goals and understood treatment plan
39.5
54.1
4.9
1.2
0.3
Group discussions worthwhile
54.9
38.9
4.8
0.9
0.5
Listening to other clients worthwhile
59.0
34.2
5.0
1.0
0.7
Self-assessment 1 worthwhile
34.0
45.6
14.0
4.5
1.9
Self-assessment 2 worthwhile
36.8
44.8
11.6
4.7
2.1
Personal aftercare plan worthwhile
40.8
42.7
11.0
3.5
1.9
Group exercises worthwhile
38.6
44.0
12.3
3.3
1.8
Videos worthwhile
28.0
35.5
17.2
10.6
8.6
COUNSELOR PERFORMANCE
Made me feel supported and respected
67.0
30.5
2.2
0.2
0.1
Led groups effectively and respected differing opinions
71.5
26.5
1.5
0.5
0.1
Demonstrated understanding of information presented
69.4
29.2
1.1
0.2
0.1
Demonstrated knowledge of community resources
62.6
33.6
3.4
0.3
0.1
Respected needs of group and cultural values of members
74.1
24.4
1.0
0.3
0.2
Controlled unhealthy and inappropriate behavior of group members
56.1
34.0
5.6
1.4
3.0
CLIENT SATISFACTION
Would recommend ChangePoint to family member or friend with similar problems
54.9
31.3
9.3
2.6
1.9
Would return to ChangePoint if required future help
54.3
30.0
10.3
2.4
3.0
     
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