When you toss a pebble into a pond,
at the point of contact you cause a change;
a change that ripples out in all directions.
And these waves of change are felt
by whatever else they happen to touch. 
This simple image symbolizes both
the vision and responsibility of who we are. 
 
Programs & Services     Locations     Refer a Client     FAQ     Our Staff    Career Opportunities     Feedback     Research     Links     News     Home
2002 Report Card on Client Satisfaction
 
The data for this Report Card were obtained from a survey conducted between January 2000 and October 2001 by Herbert & Louis, LLC, an independent research and evaluation company. The survey consisted of statements designed to measure the degree of client satisfaction. A total of 1135 clients were asked to indicate the level to which they agreed or disagreed with these statements at the time they were discharged from all ChangePoint treatment programs. On average, 89.1 of clients expressed satisfaction with the program, while 7.2% were neutral, and 3.7% indicated dissatisfaction. Although clients expressed a high level of overall satisfaction, especially with educational value and counselor performance, valuable input for improving the program was received from all clients completing the survey.
 
% Strongly Agree
% Agree
% Not Sure
% Disagree
% Strongly Disagree
EDUCATIONAL VALUE OF PROGRAM
Learned about alcohol and drugs
58.8
37.1
2.4
1.2
0.5
Learned about DUII laws
39.9
44.4
8.4
5.4
1.9
Learned about substance abuse and the family
50.4
43.1
3.8
1.9
0.7
Learned about health improvement and managing stress
42.5
47.5
6.7
2.4
0.9
Learned about managing high risk situations and relapse prevention skills
49.1
41.8
6.8
1.4
0.9
RATING OF PROGRAM ELEMENTS
Participated in setting goals and understood treatment plan
38.1
53.7
5.9
1.3
1.0
Group discussions worthwhile
52.3
40.2
5.3
1.8
0.4
Listening to other clients worthwhile
55.6
36.6
4.9
2.6
0.4
Self-assessment 1 worthwhile
37.3
44.2
11.7
5.1
1.6
Self-assessment 2 worthwhile
39.1
44.5
10.1
4.3
1.9
Personal aftercare plan worthwhile
41.9
43.8
9.8
3.1
1.4
Group exercises worthwhile
37.7
42.7
14.5
3.2
1.9
Videos worthwhile
35.4
37.8
16.6
5.7
4.5
COUNSELOR PERFORMANCE
Made me feel supported and respected
68.9
27.8
2.5
0.6
0.2
Led groups effectively and respected differing opinions
73.6
23.5
1.8
0.9
0.2
Demonstrated understanding of information presented
58.5
34.6
5.9
0.9
0.1
Demonstrated knowledge of community resources
72.6
26.0
1.0
0.3
0.2
Respected needs of group and cultural values of members
72.7
24.7
1.8
0.5
0.3
Controlled unhealthy and inappropriate behavior of group members
55.1
33.3
7.2
1.6
2.9
CLIENT SATISFACTION
Would recommend ChangePoint to family member or friend with similar problems
54.9
31.9
9.5
2.0
1.7
Would return to ChangePoint if required future help
56.9
28.9
9.0
2.1
3.0
     
  Download Adobe Acrobat Reader for PDF Files
 
Programs & Services | Locations | Refer A Client | About Our Staff | News | Report Card | Research | Links
Email ChangePoint | Employee Assistance Program | Training | Home | Privacy Policy | Webmaster
 
Main Office: 1949 SE 122nd Ave., PO Box 92067 Portland, OR 97292
Phone: (503) 253-5954 Fax: (503) 253-4643
 
Copyright ChangePoint, Inc. 2005 - 2007